|
Featured Stories
Customer Service & YouTube
SB&A and Brooks Adams Research recognize customer service as a key differentiating factor among competing businesses. Regardless of the industry, quality of customer service can cause organizations to make a sale or conversely lose a sale. SB&A often works with sales teams to improve customer relations and in turn reach key benchmarks. We recognize that excellent service takes commitment, hard work and the understanding that every touch point you make with a customer tells a story about your brand. That said, we’ve found a little inspiration courtesy of YouTube and Brussels Airlines. Click here to enjoy one of our favorite videos.
We would like your opinion
Do you participate in social networking (i.e. Facebook, LinkedIn, MySpace etc.)?
> Choose now
> Click here to view SB&A to Z Issue IV poll results
|
Stats
164 million Expected number of Smartphone shipments this year, up 13% from 2008. Source
12 million Number of small business professionals who are members of LinkedIn. Source
1 million Number of small businesses and individuals who promote their goods and services on MySpace.com. Source
7,319,000 Number of people aged 55+ who are active users on Facebook as of August 2009. Source
10,000 Number of websites using Facebook Connect. Source
Stay tuned for SB&A’s revamped website to be unveiled at AAHSA November 8, 2009...
|
